OD Interventions Essay

  To have a visual study on an organization, one company was chosen as Interport Global Logistics Pvt. Ltd. The visit helped on to take a close look on the company’s various aspects. PROFILE One of the most professional solution providers in the logistics industry IGL has come a long way since its inception. Established in 1991 by current Chairman & Managing Director Mr. Sham Bendre mainly to cater to local transportation services IGL gradually expanded to encompass critical services like Warehousing, Stevedoring, Custom Broking, Forwarding, Project Cargo Handling, NVOCC, 3PL logistics and Export/Import consolidation. Today, IGL has established offices in major cities and ports in India with warehousing facilities and transport equipment to handle any cargo independently. The company also has access to major international ports through its branch offices. Continuing with its tradition of growth and excellence, IGL acquired freight forwarding NVOCC Company in May 2000, thus strengthening its core competencies. The Company is now a registered multimodal operator, operating under own Bill of Lading, IATA, FMC OTI License holder and Custom House Clearing Agent. IGL Bill of Lading is insured with the British Marine Luxembourg SA Marine & Transport Intermodal Cover. IGL is accredited with the prestigious ISO 9000:2000, ISO 14001:2004, ISO 18000:2007 Certification. MISSION Our mission is to provide economical and efficient logistic services to our clients helping their business to become more profitable and competitive in the global market place. IGL is one of the leading service providers for total logistics requirements in India. Our door-to-door services are available at load ports and discharge ports. VISION To provide professionally managed reliable â€Å"One Stop, Door-to-Door Global Logistics Solutions† with commitment, dedication and promise to maintain and enhance the quality of services at realistic costs.  values Customer Focus We listen and anticipate your needs We are easy to do business with We deliver on our commitment and strive to exceed expectation Ethics & Integrity We believe in being honest and truthful at all times We are committed to the training and development of our people We instill trust and loyalty from our suppliers Quality & Innovation We aim for total quality in all we do We are constantly innovating with new id eas and technology We have a policy of continuous review How can we help? We will take nothing for granted! We believe in providing a dedicated customer service manager who will become fully conversant with all your needs and who will work closely with you in identifying opportunities for further cost savings. We will adopt a consultative approach of listening to you in order to fully understand your business requirements before identifying the solution that is right for your business. Our services and pricing structure are based on innovation and on the fair and equitable assessment of the market. CORPORATE TEAM Well-experienced and qualified young executives ready to work round the clock and available for their clients. Operation executives posted at Ports/CFS are well versed with port and custom procedures. Our success is our TEAMWORK. The team comprises of seasoned professionals who are highly skilled in the field of communication, documentation, operations management, export packing, transportation, inventory/supply-chain management and project management. They value hard work, dedication and integrity in all tasks at hand. These qualities, combined with up-to-date knowledge of the past, current and potential logistic issues places the company in a best position to provide the client with the most successful logistics solutions in the Indian market. Our business associates around the world enable us to weave a global network that integrates with our promise to deliver your goods effectively on time every time. Our clientele includes a broad spectrum of personalities from the business world ranging from small exporters & importers to large Multinational Corporations moving major volumes of freight worldwide. ORGANIZATION CHART . FROM THE MANAGER’S DESK The managers have a very positive attitude towards the aim and welfare of the company, they share their thoughts – â€Å"Our employees are our biggest strength in delivering optimum solutions to our clients. † â€Å"Having entered the 20th year of operations, IGL has come a long way since its inception in 1991 and now regarded as one of the most professional logistics solution providers in the industry. We meet challenges head on with our unique professional skills, teamwork, hard work, resilience and innovative strategies while maintaining a positive attitude throughout and following the best practices. As a result we have positioned ourselves as an aggressive and dynamic â€Å"total logistics solutions door-to-door service provider† with a worldwide coverage. While budgetary planning and cost control has always been paramount to modern business management, many important business decisions need to be assessed and analysed in terms of logistics. Therefore, our mission has always been to provide economical and efficient total logistics services to our clients to enable them to make their products more profitable and competitive in the fiercely competitive global market place. We will continue to play to our strengths and work with you to ensure that we continue to serve our clients innovatively and effectively to build long-term relationships. And, finally, we want our investors to be secure in the knowledge that their investment is in a sound company that adheres to the highest levels of financial and corporate governance and delivers a reasonable rate of return on capital employed. † OUR PRINCIPLES INDEPENDENCE: IGL is a closely held, independent organization that bases its code of conduct on the traditional values of an Indian family. In setting our aims and ambitions for the future, the managing team at IGL believes that mutual trust must exist between our clients, staff and partners to ensure success. It is with this concept that the people at the helm feel assured of having established stable, sound foundation for the future. EQUALITY: To achieve its ambitions, the Company has determined that equality in all respects must prevail throughout the company so that staff, our most important asset, can act freely with confidence in their own ability. RESPONSIBILITY: The purpose of our group is for planned, sustained growth within the accepted parameters of ethical business resulting in a long-term relationship with our clients and the well being of our staff and partners. CORE SERVICES Freight Forwarding IGL has a well-established global freight and trade network, offering a single-source solution to manage and transport freight. With an extensive team of experts supervising operations, IGL offers the best-fit customized solutions with its unparalleled access to a vast agent network of air, ocean, rail or road transport facilities. All of which provides its customers with faster and wider access to vital markets globally. What’s more is that, with the large volumes it handles, IGL is also able to offer to customers extremely competitive freight rates across multiple locations. Our Unique Selling Prepositions are: Single Negotiable Documents. Our own Custom Clearance License register in all ports, ICD’s and airports. Door-to-Door Service to any worldwide destination. Ability to offer customized solutions based on individual customer requirements. Range of services that cover every aspect of supply chain solution. Wide international network of partners to expedite cargo movement. Excellent relationships with shipping lines to achieve priority shipping. Documentation Support System. Presence in co-related activities by partner companies, i. e. Shipping, Warehousing, Custom Clearance, Project Forwarding. 24Ãâ€"7 IVRS, on line Cargo Tracking System and SMS service Domestic and International Moving Services The movement household item is fundamental to the relocation process. Integrating the move into a total relocation package can help to reduce overall costs through savings on temporary living and storage arrangements. IGL consultants will work with you to design a complete door-to-door moving service to support you and your relocating employees. IGL ‘s professional moving consultants, packing crews and move managers will handhold your relocating employees through the move process to ensure that all logistical considerations are planned to perfection to ensure a successful and smooth relocation. IGL will arrange for all freight and transportation of household goods. IGL will help arrange for all necessary paperwork and customs documentation to fully prepare the household goods move for shipping. The IGL move manager will provide advice on any customs restrictions as part of the international move. The aim of the service is to provide a level of care that ensures your relocating employees and their household items arrive safely at their new location on time. Our Professional Moving services include: Pre-Move Survey and consultation Export/ Import Documentation support Professional packing of household goods in the home Transportation of household goods Customs clearance Delivery of household goods at destination Comprehensive All Risks Transit Protection NETWORK INTERNATIONAL INDIA